Dorothy M. Jones, AT&T Global Service Assurance Manager Networks Ops

It is my honor and pleasure to write this letter of recommendation for Miguel Bigueur. Miguel has worked for me over the past 2 years. He is a highly skilled Ethernet Provisioning Technician handling difficult circuits and providing successful resolutions to our customer’s technical service needs.

Miguel possesses great analytical and problem solving skills that would be beneficial to his educational endeavors in achieving his Master’s Degree in Forensic Science. He has a great eye for detail. On a daily basis, he demonstrates his focused commitment to achieving his daily goals and providing exceptional customer service.

He works well independently as well as on a team. Miguel is always willing to assist and engage with his peers when needed. Miguel is a significant contribution to the organizations success. He is a tremendous asset to the team and would be a valuable asset to the Master’s Degree Information Security Operations program.

Should you have any questions, please feel free to contact me.